| My Account |
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| How do I create an account? |
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1) Click the "My Account / Order Status" link in the left sidebar of the Purchase section of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
| How do I edit my account information? |
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Click the "My Account / Order Status" link in the left sidebar of the Purchase section of our site to edit your account information. |
| How much is my shipping? |
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We are able to ship around the world through our web site. All pricing and delivery estimates are outlined when purchasing MetroMamma products on-line. Please understand that all duties and taxes are the responsibility of the customer and will not be paid by MetroMamma.
Should you require special delivery to a country other than listed above, we will be happy to process your order through our corporate headquarters. |
| I forgot my password. |
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Click the "My Account / Order Status" link in the left sidebar of the Purchase section of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. |
| How do I return my product? |
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Please click here for more information on returning an item. |
| I received the wrong product. |
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If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. |
| What is your return policy? |
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Please see our Terms & Conditions for complete details regarding our return policy. |
| When will my order ship? |
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Please see each individual item page for more information on the availability of each item. Also, after placing your order, allow 3-5 business days for your order to process. You may click the "My Account / Order Status" link in the left sidebar of the Purchase section of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information from FedEx directly within 24-48 hours of shipment.
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